Customer Service

Shipping, delivery & payment information:

Shipping method: We kindly use Swiss express service to provide the most efficient delivery for our customers worldwide. Once your order is fulfilled, we will send you a confirmation email for notification. Please kindly be instructed to the delivery time as follows.

Total delivery time: 

1-2 working days within Switzerland;

2-3 working days within Europe; 

4-10 working days for Rest of World (ROW)

Please note that at peak times, delivery can take longer than usual.


Payment options:

We accept online card payment with MasterCard, VISA or PayPal.

We will only take payment from your credit/debit card or PayPal account after your order has been dispatched. The currency used is Swiss Francs (CHF) for all countries. International currencies can be found on the home page. VAT is excluded from all our prices and customers may need to pay VAT for delivered parcels depending on the VAT customs policy in their local country.

All of your information is transmitted using (secure payment), which means that the information is passed through a secure connection. Our payment agent processes your card details according to the PCI DSS international security standard, ensuring a very high level of data security.

For more information about PayPal or to create a PayPal account please visit

Please note that all prices and product information on our online store are subject to change.