Return & Exchange Policies

HOW TO RETURN OR EXCHANGE AN ITEM

1. We kindly offer free shipping services; however, any postage for return and exchange is at customers’ side. Return & exchange of your purchased items are available within 30 days of purchase (date beginning on the receipt) and items for return or exchange should be kept in an unworn and re-saleable condition. If any parts of the item is missing or damaged when returned, refund may not be executed. 

2. Pack your item in the original jewellery box/bag and wrapping paper (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much as you can). Please note that items returned without returning the original Christy’s Pearls jewellery box/bag may not be refund. 

3. Fill in the return letter using the return codes, e.g. ‘1. Too small.’If applicable, add the details of the new product that you would like to exchange. Put the letter inside the parcel. 

4. Take the parcel to your post office. Please remember that financial responsibility for the return is yours until it reaches us, so we recommend that you only use local secure delivery service.

5. Please note that in any circumstances items purchased in a shop cannot be returned to Christy art zimmer atelier. 

6. Christy Art Zimmer reserves the right of final explanation.